Meet Abed Rabo Twaissi...from reservations to the General Manager's office
After 11 years of experience at the the Forum Hotel, Abed Rabo Twaissi’s journey began with Zara Investment in 1996 in its first venture with the Mövenpick Resort Petra, where he started as a Reservation Manager.
Throughout the years, as Zara expanded its Hotel portfolio in Jordan, Twaissi moved in between departments at the Mövenpick Resort and Spa Dead Sea, Mövenpick Resort Aqaba and the Mövenpick Nabatean Castle.
After 12 years of experience in various departments at the three Mövenpick Hotels in Jordan, Twaissi was assigned to Mövenpick Resort Petra as a General Manager.
In an exclusive interview with Twaissi, when asked about the drive behind his ambition, he says: Each one of us has a goal and an ambition in life. To me, the idea of Hospitality and Tourism has always posed as something new and exciting. Learning new trends and traditions on a daily basis has been the drive behind my decision to be part of the world of hospitality.
Twaissi continues to add: Just like any other routine job, I can say that there are many challenges and setbacks. However, I always say that if you are focused and have a target, you are bound to reach your goal one day.
When asked about the current financial situation of the world and how the Hotels are coping, Twaissi s asserted that he was optimistic to see that the Mövenpick Resort Petra and Nabatean Castle have remained loyal to their customers in terms of quality of service, and continued to invest in the training, development and retention of the staff which created incentive for the staff to work as a team in order to provide a 5-star quality service.
" My experience in the Hospitality and Tourism field has positively influenced my perception of people from different nationalities and how to deal and better serve each person according to their culture and way of life. "
" After 25 years of service, you start rating everything you see, even at home, with the same quality control standards."
Twaissi shares with us a funny story from his earlier days in 1984 when as he says, hospitality had a different meaning and the standards and quality of service were different. “One thing I remember very well is when a customer asked for a wake-up call. The next morning, I would go to the customer’s room and knock on the door for the “manual” wake-up call. The customer would have to get out of bed and hear the good morning greeting from me; this is how it worked at that time!” ” he then adds: Of course, When Mövenpick Resort Petra opened its doors as the first 5-star hotel in Petra, the variety of rooms and the hotel facilities were a significant leap for the area and the hospitality and tourism industry in Petra”.
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